Privacy Policy

Introduction

At Lumierro, we understand that your personal information is valuable, and we take your privacy seriously. Please read this policy to learn how we handle your data. By using our services, including this website, you acknowledge and accept the practices described in this Privacy Policy and consent to the collection, use, and sharing of your information as outlined below.

How We Collect Your Information

This privacy statement (“Statement”) explains how we collect, use, disclose, or otherwise process personal information in compliance with the General Data Protection Regulation (GDPR). It applies to personal information we hold or control, including data collected by third-party service providers acting on our behalf.

When you make a purchase from Lumierro, we collect personal information as part of the buying and selling process, including your name, address, email, and phone number. When you visit our website, we automatically receive your computer’s IP address, which gives us information about your browser and operating system.

How We Use Your Information

If you have visited Lumierro or made a purchase, we use the information you provide, such as your name, billing and shipping addresses, email, and phone number to:

  • Deliver and improve our services.
  • Create and maintain your customer profile.
  • Communicate with you about our services, including announcements, order updates, security alerts, and support messages.
  • Understand your preferences and tailor your experience.
  • Provide support and respond to requests or feedback.
  • Assist with marketing, promotions, or other communications (with your consent).

Consent

How We Obtain Consent (Opt-in)

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we assume you consent to the collection and use of your information solely for that purpose. If we want to use your information for other purposes, such as marketing, we will request your explicit consent or offer an opt-out option.

How to Withdraw Consent (Opt-out)

If you change your mind, you can withdraw your consent to be contacted or for the collection, use, or disclosure of your personal information at any time. You can opt-out of promotional materials by:

  • Replying "STOP" to promotional SMS messages.
  • Clicking “Unsubscribe” in promotional emails.
  • Sending an email to info@lumierro.com.

Please note that opt-out options do not apply in the following cases:
(a) You have requested specific information from us.
(b) We use your personal information for operational or service purposes.
(c) We share your information with companies that facilitate communications, independent advisors, or for legal and safety reasons.

It may take up to thirty (30) days for your opt-out to take effect. During this period, you may still receive promotional material based on information provided prior to opting out.

Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Use.

Accuracy of Personal Information

We make reasonable efforts to ensure that personal information collected or maintained by us is accurate and complete.

Security of Personal Information

Protecting your personal information is a top priority. While no method of transmission or storage is 100% secure, we implement the best available security measures. We comply with the Payment Card Industry Data Security Standard (PCI DSS) Level 1 and GDPR to protect your privacy.

Your information belongs to you.
We limit the information we collect to what is necessary and remove or anonymize it when no longer needed. Our guiding principle is that your information is yours, and we aim to use it solely for your benefit.

We protect your information from others.
We do not share your personal data with third parties unless you give consent or we are legally required to. If legally required, we will notify you beforehand unless prohibited by law.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as legally required. Once no longer needed, we securely delete or anonymize your information.

International Transfers

We ensure that any transfer of personal information outside the United States complies with GDPR and provides a comparable level of protection. Personal data may be shared with our global offices to achieve the purpose for which it was provided or to provide relevant information based on your requests.

WooCommerce

Our online store is hosted by WooCommerce, an e-commerce platform that enables us to sell products and provide services. Your data is stored through WooCommerce’s storage, databases, and platform, which are protected by firewalls.

Payment Security: When you make a purchase, your credit card information is encrypted according to PCI DSS standards. Transaction data is retained only as long as necessary to complete the purchase and then securely deleted. WooCommerce and our payment providers comply with PCI DSS standards, ensuring your card information is securely processed. We also ensure GDPR compliance for full protection of personal data.

Third-Party Services

Third-party providers we engage only collect, use, and disclose your information as necessary to provide services. Certain providers, like payment gateways, have their own privacy policies for handling information. We recommend reviewing these policies to understand how your personal data is processed.

Some providers may operate in jurisdictions outside of your own. Transactions using these services may be subject to the laws of the jurisdiction in which the provider operates, including, for example, U.S. legislation like the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Use no longer apply.

Links

Clicking links on our website may direct you to other sites. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy statements.

Security Measures

We take reasonable precautions and follow industry best practices to protect your personal information. Credit card information is encrypted using SSL and stored with AES-256 encryption. While no method of transmission or storage is completely secure, we comply with PCI DSS and implement additional industry standards.

Cookies

We use the following cookies, which you may choose to reject:

  • _version_: Indicates the website version shown to users.
  • pversion_{slug}: Indicates the content version shown to users.
  • current_config: Stores the current content version configuration.
  • is_clear_cart: Temporary cookie instructing the browser to clear the cart if outdated.
  • _time_visit_: Records the most recent time a user visited the site.
  • _show_message_: Indicates the status of promotional pop-ups.

Age of Consent

By using this site, you represent that you are of legal age in your state or province of residence, or have obtained parental consent if you are a minor.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. If substantial changes occur, we will notify you. If our store is acquired or merged with another company, your information may be transferred to the new owners.

Questions & Contact

To access, correct, modify, or delete your personal information, file a complaint, request more information, or simply ask a question, please contact us at:

Email: info@lumierro.com